FAQ/Help

How do I place an order on Catalyst Books?

To place and order just follow the steps below and if you have any problems just send us an e-mail:  Contact us

 1. Either use the search bar to find the product you want or follow the category on the left hand side.  

2. When you find a product you want, just click the ‘add to cart’ button at the bottom of the page.

 3. To proceed, click the ‘checkout’ button underneath your items or if you want to keep shopping click ‘Continue Shopping’  

4. Fill in your details to register as a member of Catalyst Books. 

5. Enter your payment methods and delivery address etc. into the boxes provided.  

6. Please make sure you click the 'Process Order' button to complete your order.   Easy as that!  If you have any problems please feel free to e-mail us. Contact us.

How can I pay?

You can pay for your orders using Credit Card or Internet Banking.   For credit card payments, the name that will appear on cardholder statements will be Catalyst. All transactions will be billed in New Zealand dollars.

Can I get a GST receipt?

Printing your own GST Receipt is easy. Just login to your account and click on your order or send us an email and we will email one back.

Is it safe to send my credit card details over the internet?

Security is very important to us at Catalyst Books.   All private information sent via this website is encrypted and we don't store credit card details online.  

Shipping and delivery

How much does shipping cost?
Shipping is free!

Do you deliver to PO Boxes?
We certainly do!

Returns

My order was damaged during shipping
We try our best to package all orders to prevent damage but occasionally it does happen. We can replace all orders that have been damaged. If this happens please contact us.

Can I return an item?
You can return most items for a full refund. If items are not in a resalable condition you may be charged a re-stocking fee.   We will refund your payment via the same method you used to make the payment or give you store credit. Contact us for more information.

How can I join Catalyst?

That's easy! Catalyst is an open network—you're most welcome to join. Simply sign up on this site, or contact Mark Grace, the Catalyst Team Leader, through the contact page.

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